Nutripolis UK Ltd

Shipping Policy

Last Updated: June 2026

At Nutripolis, we aim to deliver your order quickly, safely, and securely. Below you'll find information about our delivery services, processing times, and shipping terms.

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Order Processing

• Orders are processed Monday to Friday (excluding UK Bank Holidays).
• Orders placed before 2:00 pm (UK time) are typically dispatched the same working day.
• Orders placed after 2:00 pm, at weekends, or on Bank Holidays will be processed on the next working day.
• During promotional periods, dispatch may take an additional 1–2 working days.

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UK Delivery

Delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking information (where applicable), allowing you to monitor your delivery.

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Delivery Address

Please ensure your delivery address is accurate before placing your order.

Nutripolis cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information. If an order is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.

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Lost, Delayed or Damaged Orders

If your order has not arrived within the expected timeframe:

• Check your tracking information first.
• Contact the courier if appropriate.
• If you still need assistance, please contact our customer support team.

If your parcel arrives damaged, please notify us within 48 hours of delivery and include photographs of both the packaging and the damaged items.

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International Delivery

We are expanding our international shipping options. Where available, shipping costs and estimated delivery times will be calculated at checkout. International customers are responsible for any customs duties, taxes, or import fees that may apply.

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Product Care

Our supplements are carefully packaged to maintain product quality during transit. Once your order has been delivered, please store products according to the instructions provided on the packaging.

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Contact Us

If you have any questions about your order or delivery, please contact us:

Nutripolis UK Ltd
📧 info@nutripolis.co.uk
🌐 www.nutripolis.co.uk

Our team is always happy to help.

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Delivery Disclaimer

All delivery times are estimates only. Nutripolis UK Ltd is not liable for delays caused by courier services, adverse weather, customs procedures, industrial action, or other circumstances beyond our reasonable control. This policy does not affect your statutory consumer rights.